TERMS AND CONDITIONS OF PURCHASE
The following General Conditions of Sale regulate the offer and sale of products on this website www.agricolacasaioli.it of the Azienda Agricola Casaioli Stefano with headquarters in Trada delle Campore 37, 05100 Terni, Italy, C.F. and VAT number 01661210557.
1. OBJECT OF THE CONTRACT
1.1 The following General Conditions exclusively regulate the offer, forwarding and acceptance of purchase orders for products on www.agricolacasaioli.it between users of the aforementioned site and the Seller. The General Conditions of Sale do not regulate the supply of services or the sale of products by parties other than the Seller who are present on www.agricolacasaioli.it through links, banners or other hypertext links. It is the user’s responsibility to check the conditions of sale, before placing orders and purchasing products and services from parties other than the Seller.
1.2 Through the website www.agricolacasaioli.it the Seller offers the products for sale and carries out its e-commerce activity exclusively towards its end users who are “consumers”, or any natural person who acts for purposes not related to their business commercial, entrepreneurial or professional, possibly carried out. The seller therefore reserves the right not to process orders from subjects other than the “consumer” or in any case to orders that do not comply with its commercial policy.
2. CONCLUSION OF THE CONTRACT
2.1 The language available to conclude the contract with the seller is Italian.
2.2 Purchase requests from countries not included among those indicated will not be accepted.
2.3 The consumer who intends to place a purchase order for one or more products on www.agricolacasaioli.it, in order to conclude the purchase contract, must fill in the order form in electronic format and send it to the Seller, electronically, following the relative instructions.
It is understood that in no case can the Data Controller be held responsible in the event of loss, dissemination, theft or unauthorized use by third parties, for any reason whatsoever, of the Users’ access credentials.
Registered users can deactivate their accounts, request their cancellation or use the Service at any time, through the interface of www.agricolacasaioli.it or by contacting the Owner directly.
The Owner, in case of violation of these Terms, reserves the right to suspend or close the User’s account at any time and without notice.
Sales on www.agricolacasaioli.it are reserved only for those who have reached the age of 18. The buyer who is not an Italian citizen can purchase Products on the Site or app only if he is of age with respect to his national law. If there is no legislation in this regard, you must be at least 21 years old
In any case, the user who makes purchases on the Site undertakes to indemnify Società Agricola Casaioli Stefano from any liability in the event that he has made purchases on the Site www.agricolacasaioli.it without respecting his national law regarding purchase limits. for reasons of age.
2.4 The order form contains a reference to these General Conditions of Sale and the Information on the Right of Withdrawal, as well as a summary of the information on the essential characteristics of each product ordered and the relative price (including all applicable taxes or duties ), the means of payment accepted and the delivery methods of the purchased products, the shipping and delivery costs, the conditions for the right of withdrawal and the methods and times for returning the purchased products.
2.6 Product prices may be subject to updates. The consumer is required to check the final sale price before submitting the relevant order form.
2.7 The contract is concluded when the Seller receives the order form electronically, after verifying the correctness of the data relating to the order.
2.8 Once the contract is concluded, the Seller will process the purchase order.
2.9 The order form will be filed in the seller’s database for the period of time necessary to process the orders and in any case in accordance with the law. The consumer can view the orders placed by accessing his profile and consulting the appropriate section.
2.10 The Seller reserves the right not to process purchase orders that are incomplete or incorrect, that do not give sufficient guarantees of solvency or in the event of unavailability of the products. In these cases, the seller will inform the consumer by e-mail that the contract is not concluded and that the seller has not carried out the purchase order, specifying the reasons.
2.11 If the products presented on www.agricolacasaioli.it are no longer available or on sale at the time of the last access to the site or when the order form is sent, it will be the Seller’s responsibility to notify the consumer promptly and in any case by 14 days from the day following that on which the order was sent to the Seller, any unavailability of the products ordered. In case of forwarding of the order form and payment of the price, the Seller will refund the relative sum, without being required to pay any kind of further compensation.
2.12 Once the contract is concluded, the Seller will send the consumer, via e-mail, a receipt of the purchase order, which will contain the information already contained in the order form (reference to the General Conditions of Sale and Information on the right of withdrawal, information relating to the essential characteristics of the product and a detailed indication of the price, the means of payment, the right of withdrawal and delivery costs).
3. CHARACTERISTICS OF THE GOODS FOR SALE
3.1 The essential characteristics of the products on www.agricolacasaioli.it are presented within each product sheet. However, the images and colors of the products offered for sale may not exactly correspond to the real ones due to the Internet browser and monitor used.
3.2 In order to exercise the right of withdrawal, it is necessary that the disposable seal has not been removed. The Seller, in case of exercising the right of withdrawal, has the right not to accept the return of products that do not have them or that have been altered in their essential and qualitative characteristics or that have been damaged.
4.1 The methods of payment of the price of the products and the related shipping and delivery costs are indicated in the order form and form an integral part of these Conditions of Sale.
4.2 In the event that payment by credit card is chosen, the financial information (for example, the credit / debit card number or the date of its expiry) will be forwarded, via encrypted protocol, to PayPal which provides the related services remote electronic payment, without third parties having access to it in any way. Furthermore, this information will never be used by the Seller except to complete the procedures relating to the purchase for which they are given and to issue the relative refunds in the event of any product returns, following exercise of the right of withdrawal, or if it is necessary to prevent or report to the police the commission of fraud on www.agricolacasaioli.it. The price for the purchase of products and shipping costs, as indicated in the order form, will be charged at the time of purchase.
5. SHIPPING AND DELIVERY
The shipment of the products ordered on www.agricolacasaioli.it is done by express courier. Delivery times include working days only and do not include holidays. The order must be made directly from the site of the country where it will be delivered. Orders placed from the site of a country other than the one of destination, or to an address not accepted by our courier (P.O.Boxes and Fermo Posta), will be automatically canceled. The site is not authorized to ship to Livigno, Campione d’Italia, S. Marino, Vatican City and states other than the Italian one.
The shipment of the Products purchased on www.agricolacasaioli.it takes place only after receiving confirmation of the authorization to pay the total amount due, consisting of the purchase price, delivery costs, if applicable, and any other additional cost. , as indicated in the order form (Total Amount Due). In the event that the Total Amount Due is not paid or the successful payment is not confirmed, the purchase contract will therefore be considered terminated by law pursuant to and for the purposes of art. 1456 of the Italian Civil Code
Società Agricola Casaioli Stefano can issue discount codes (hereinafter also “Coupons”) that the User can use when purchasing products. The Coupons are issued in the form of an alphanumeric code and their value (in euros) is established unquestionably and at its total discretion by Società Agricola Casaioli Stefano. The Coupon can be entered by the User in the appropriate “Coupon” field when entering the order. The coupon thus entered will be automatically deducted, and before payment, from the total amount of the order excluding any shipping costs. Coupons with percentage discounts are not applied to products already in promotion. Coupons are generally available to the user for a limited period of time, after which they will no longer be usable. The Coupon may be subject to a minimum amount of expenditure under which its use will not be possible. Unless otherwise specified, the Coupon is personal and linked to the User’s Account and can be used for a single purchase, after which it will be automatically invalidated. Coupons cannot be combined. Coupons cannot be sold, sold and / or transferred to third parties except with the express authorization of Società Agricola Casaioli Stefano reserves the right to cancel any previously issued Coupon, even before expiration, without having to justify the reason and without the right to indemnity or compensation. www.agricolacasaioli.it reserves the right to delete coupons issued in favor of users who make improper use, without notice and without the right to indemnity or compensation.
6. RIGHT OF WITHDRAWAL
6.1 The consumer has the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within 14 working days from the day of receipt of the products purchased on www.agricolacasaioli.it.
6.2 It is not possible to change the chosen product with another; it will only be possible to place a new order distinct from the previous one.
6.3 To withdraw from the contract, the consumer must operate as follows:
• through the website www.agricolacasaioli.it access the section relating to refunds and fill in the Return Form, sending it electronically to the seller, making sure that all the conditions referred to in point 6.6 have been complied with;
• return the products to the Seller by delivering them to the courier for shipment, according to the methods indicated in the following paragraphs, within 14 working days from receipt of the goods;
• wait for confirmation of the acceptance of the return by the Seller and the consequent refund.
6.3 The costs of returning the purchased products are charged to the buyer.
6.4 The Right of Withdrawal – in addition to compliance with the terms and methods described in the previous points – is understood to be exercised correctly if the following conditions are also fully met:
• the Return Form must be correctly filled in and sent to the Seller within 14 working days of receipt of the products;
• the products must not have been used or damaged;
• the disposable seal must be attached to the product and be an integral part of the good;
• the products must be returned in their original packaging;
• returned products must be delivered to the shipper within 14 working days from the date you received the products.
6.5 If the Right of Withdrawal is exercised by following the methods and terms indicated, the Seller will reimburse any sums already collected for the purchase of the products according to the methods and terms provided.
6.6 The sums will be reimbursed as soon as possible; in any case, within thirty (30) days from the date on which the Seller receives the goods in its warehouses, it will activate the refund procedures, once the correct execution of the withdrawal procedure has been verified.
6.7 If the methods and terms for exercising the right of withdrawal are not respected, as specified in this paragraph, the Consumer will not be entitled to reimbursement of the amounts already paid to the Seller; however, he can get back, at his expense, the products in the state in which they were returned to the Seller. Otherwise, the Seller may keep the products, in addition to the sums already paid for their purchase.
6.8 If the wine received smells of cork?
In these situations, contact the Azienda Agricola Casaioli Stefano. as soon as possible at the number +39 3273660488, through the social pages (Facebook or Instagram) or by sending an email to firstname.lastname@example.org and keep the “corked” bottle with at least ¾ of its content aside. Società Agricola Casaioli Stefano will organize the replacement of the defective product as soon as possible.
For the withdrawal, an email must be sent to email@example.com with the request for activation of the withdrawal procedure, Società Agricola Casaioli Stefano will send a WITHDRAWAL FORM which must be completed and signed by the consumer and sent again to info @ agricolacasaioli.it
7. REFUND TIMES AND METHODS
7.1 After the return of the products, the Seller shall make the necessary checks relating to their compliance with the conditions and terms indicated in paragraph 6. In the event that the checks are concluded positively, the Seller will send the Consumer, via e-mail, the relative confirmation of acceptance of the products thus returned.
7.2 Whatever the payment method used by the Consumer, the reimbursement is activated by the Seller, as quickly as possible and in any case within thirty (30) days from the date on which the Seller receives the goods in its warehouses, subject to verification of the correct execution of the related procedure and acceptance of returned products.
7.3 If there is no correspondence between the recipient of the products indicated in the order form and the person who made the payment of the sums due for their purchase, the refund of the amount paid, in case of exercise of the right of withdrawal, will be carried out by the Seller, in any case, towards the person who made the payment.
7.4 The value date of the re-credit is the same as the debit; consequently there will be no loss in terms of bank interest.
8.1 The Consumer can obtain information on the processing of personal data by accessing the privacy policies.
9. APPLICABLE LAW AND DISPUTE RESOLUTION
The General Conditions of Sale are governed by Italian law and in particular by the legislative decree no. 206, on the consumer code, with specific reference to the legislation on distance contracts and the legislative decree 9 April 2003 n. 70 on certain aspects concerning electronic commerce. In the event of disputes between the Seller and each end user, arising from the General Conditions of Sale, the Seller guarantees, as of now, full adherence and acceptance of the RisolviOnline conciliation service. RisolviOnline is an independent and institutional service, provided by the Chamber of Arbitration of the Milan Chamber of Commerce, which allows you to reach a satisfactory agreement, with the help of a neutral and competent conciliator, in a friendly and safe way, on the Internet. For more information on RisolviOnline regulations or to send a request, access RisolviOnline.com.
10. MODIFICATION AND UPDATE
The General Conditions of Sale may be modified, also in consideration of any regulatory changes. The new General Conditions of Sale will be effective from the date of publication on the site.
11. CUSTOMER ASSISTANCE
The consumer can request any information through our assistance services: firstname.lastname@example.org